Refund Policy
Last Updated: January 2026
60-Day Money-Back Guarantee
At RespiFlo, we stand behind the quality of our products. We are confident that you will love RespiFlo Pulmonary Therapy. However, if for any reason you are not completely satisfied with your purchase, we offer a hassle-free 60-day money-back guarantee.
Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
- Your refund request must be made within 60 days of your original purchase date
- The product must be purchased directly from our official website
- You must contact our customer support team to initiate the return process
How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email our customer support team at support@respiflo.com or call (888) 764-4680. Please include your order number and the reason for your return request.
- Receive Return Instructions: Our team will provide you with detailed return instructions, including the return shipping address.
- Ship the Product: Pack the product securely and ship it to the address provided. We recommend using a trackable shipping method.
- Receive Your Refund: Once we receive and inspect the returned product, we will process your refund within 5-7 business days.
Refund Processing
Refunds will be credited to the original payment method used for the purchase. Please note that it may take an additional 3-5 business days for the refund to appear on your statement, depending on your financial institution.
Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure that your return is properly received. We are not responsible for returns that are lost or damaged in transit.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at support@respiflo.com with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs, at no additional charge to you.
Exceptions
The following items are not eligible for refund:
- Products purchased from unauthorized retailers
- Refund requests made after 60 days from the purchase date
- Products that have been tampered with or show signs of misuse
Contact Us
If you have any questions about our refund policy, please don't hesitate to contact us:
Email: support@respiflo.com
Phone: (888) 764-4680
Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM EST.